Lightfield, a customer relationship management platform built entirely around artificial intelligence, officially launched to the public this week after a year of quiet development — a bold pivot by a startup that once had 20 million users and $43 million in the bank building something completely different.The San Francisco-based company is positioning itself as a fundamental reimagining of how businesses track and manage customer relationships, abandoning the manual data entry that has defined CRMs for decades in favor of a system that automatically captures, organizes, and acts on customer interactions. With more than 100 early customers already using the platform daily — over half spending more than an hour per day in the system — Lightfield is a direct challenge to the legacy business models of Salesforce and HubSpot, both of which generate billions in annual revenue."The CRM, categorically, is perhaps the most complex and lowest satisfaction piece of software on Earth,"