Managing and maintaining AI systems remains a challenge for many enterprises, particularly with the potential for agentic sprawl to expose businesses to risky entry points. Microsoft entered the observability fray with the launch of Agent 365 during its annual Ignite conference Tuesday. It described Agent 365 as the control plane for AI agents, serving as an observability layer for enterprises running any agent. The company said the platform “delivers unified observability” through telemetry, dashboards, and alerts to track every agent in use.Agent 365 supports any agents, whether built on Microsoft’s platforms or from third parties, including Adobe, Databricks, Cognition, and ServiceNow. “Agent 365 marks a new chapter in how organizations build, secure, and scale their agents. This is a shift from isolated experiments to enterprise readiness, where agents operate as part of a unified, governed, and productive system,” said Microsoft's president of business apps and agents, Charle